Our standard support package is designed for those companies who require a cost effective solution to their IT support and maintenance issues.
The provision of contracted response times, unlimited access to our support desk as well as remote monitoring and diagnostics provide companies with peace of mind that their IT issues will be dealt with promptly and effectively.
In addition should a call out be required this will be charged at a discounted rate to our standard call out charge.
The standard support package includes;
• Pre-Emptive Diagnostics and Support
By on-line monitoring of critical systems Contec can gain early warning of possible service effecting issues before they become apparent.
• Remote Maintenance
On a weekly basis we remotely connect to your server(s) to check server event logs, disk and memory usage, tape backup status as well as apply critical security updates. This again enables us to identify problem areas before they become business affecting.
• Telephone Support
Access to a dedicated helpline manned by engineers enabling fast diagnosis and possible resolution to issues thus minimising business disruption.
• Remote Diagnostics
The ability to access your systems remotely and potentially resolve issues on-line thus minimising downtime.
• Response Times
Contracted call out response should a site visit be required ensuring prompt response and resolution to reported faults.
• Reduced Callout Charge
A discounted rate over the standard callout charge